FAQ

We’ve been making customers happy for a long time. Here are some of the questions we’ve heard along the way:

General Questions:

Artwork-Related Questions:

Ordering & Shipping Questions:

 

  • Do you have references?
    Finishline Prints can provide you with as many as you would like.
  • Is there a setup fee?
    No.
  • Do you provide a customized order sheet, and is there a charge for that?
    We can email you a standard order form for FREE.
  • What is your policy if there is an error in printing?
    If needed we will replace anything that is a printing error on our part.
  • Do you provide graphic design support, or do we need to provide you with camera-ready art?
    We can do custom graphics any way you would like. Our graphics department is also available to assist with your project.
  • Can I see the design before you print the item?
    We always provide full color email proofs for approval prior to printing.
  • Are there charges for graphic work?
    No.
  • What is the turnaround time for an order?
    We typically can ship in 8-10 business days from approval of final proof.
  • Are there charges for shipping and/or handling?
    No.
  • Are there extra charges for large sizes, such as 2X and 3X?
    Sometimes, depending on the quantity.
  • Is a deposit required or can you bill us?
    In most case we can bill your organization.
  • Is there an additional charge to reorder?
    Reorders are handled just like any other order. The price is based on the quantity you order.